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The Client tab of the Returns and Credits Window is shown below and assists you in processing refunds and credits under a variety of scenarios.
Depending on the combination of the "Credit Type" and "Credit / Refunds For" selections, various transactions will be created in Design Manager to process the refund or credit to your client. The following combinations, and the relevant transactions, are available:
Refund on Credit Card:
Credit on Account:
Creating a Client Refund or Return:
First, select the appropriate method of processing the return or credit in the Credit Type section: Refund Check, Refund on Credit Card, or Credit on Account.
Next, select the type of transaction for which you are refunding in the Credit / Refund For section: Deposit on a Proposal, Retainer, or an Invoice. This selection will adjust the Credit / Refund Information as necessary.
The Credit / Refund Information section has the following fields:
After inputting the proper information, click the OK Button to process the credit or refund. Design Manager will always warn you that it will now record the credit or refund at which time you can click the Cancel Button to abort the process, if deemed necessary.
If you are refunding either a Retainer or a Deposit, you're finished! If you have selected Refund Check as the Credit Type, you can print the client's check or enter hand check information from the Checking Window - Pay/Print Tab.
If you are refunding or crediting an Invoice, you will now have to select the appropriate Items and amounts to refund on the New Invoice Window.
Select the Item on the Invoice Items grid and click the Override Button.
On the Override Invoice Price Window, click the Override checkbox. Input the quantity, amount of refund, and the taxable amount of the refund for the merchandise in the appropriate fields. Do the same for any freight, installation, etc. if necessary.
***Be sure to input negative (-) values for the quantity and amounts!
Click the OK Button when finished.
Tag or select all of the Items on the Invoice Items grid on the New Invoice Window that are to be refunded or credited and click the OK Button. You will now print and accept the credit Client Invoice.
Applying a Credit on Account:
After you have processed a return using the Credit on Account method, you will eventually apply the credit to a future purchase for the client.
If you have a processed a credit for a Deposit, a Retainer would have been created. You can manually apply the Retainer on the New Invoice Window by inputting the desired amount in the Retainer field beneath the Invoice Items grid. Design Manager will display how much Retainer has been applied and the current balance of the Retainer on the Information Node for the Retainer on the Documents and Accounting Window - Project View.
If you have processed a return for an Invoice, a credit Invoice was generated. To apply this credit, first create a Client Invoice for the full price of Item(s) being sold to the client. Then select the new Client Invoice on the Documents and Accounting Window and click the Cash Receipt Button. Make sure the new Invoice is tagged. You will most likely need to edit the Payment Amount to match the value of the credit by clicking the Edit Button next to the Payment (Invoices) grid. Now, tag the credit Invoice that was created by the return as well. The net effect on your cash balance will be zero, but you will close the credit Invoice and properly reduce the balance due on the new Invoice. You can now optionally reprint the new Invoice with the Show Payments option to indicate the true balance due to your client.